Chicago · Internship case study
FedEx International Sales
Consulting & Strategy · Research & Analytics
The Challenge
What makes international shipping harder for customers, and where can a sales team help?
My Role
I analyzed international customer accounts and shipment patterns, listened to customer concerns and collaborated with teams across sales and operations.
My Approach
I synthesized account data and customer observations, including questions about charges and customs documentation, into recommendations with my internship teammate.
Tools & Methodology
Account analysis · Shipment-pattern review · Customer observations
Results & Impact
We presented recommendations to make shipping information clearer and help customers address common questions earlier.
Key Takeaways
Recurring service questions can reveal gaps in what customers learn before shipping.