Work across industries

Analyzed international accounts and worked with Sales, Operations, Customs Clearance and Customer Support to understand shipment and service issues.

Turning customer feedback and shipment patterns into recommendations helped me develop commercial judgment and made me more interested in client strategy.

Help students and faculty troubleshoot hardware, software and university systems.

Frontline support taught me to ask better diagnostic questions and explain technical options in language people can act on.

Reviewed carrier performance and spend across 100+ transportation lanes and identified about $150K in potential annual savings.

Evaluating routing options taught me to weigh cost, reliability and operating constraints together.

Analyzed more than $5M in seasonal imports, reviewing shipment costs, customs requirements and supplier execution. Saw how manufacturing and quality checks connect with international operations.

Contributed to process changes associated with 15% fewer compliance-related delays. The work taught me to trace a recurring issue back through the process.

Helped a small business clarify workflows and implement a task-management platform. Task completion improved by 20% after implementation.

I learned to translate conversations about day-to-day work into requirements a team can use.

Coordinate resources for environmental and community initiatives, and research barriers to market participation for artisanal producers.

Working with local stakeholders and international partners taught me to consider who is affected by a decision and how resources reach them.